PatchWalk Support

Help and FAQs, plus a quick way to contact support.

Quick help Contact FAQ

Quick help

How PatchWalk works (30 seconds)

Pick a color and a layout, fill the grid with photos matching that color, then share your finished collage.

Before you contact support

Restart the app and try again.
Check camera permission in your phone settings.
If it’s a group quest issue, double-check the 5-character code.

Purchase help (PatchWalk Plus)

PatchWalk Plus is a one-time purchase that unlocks features like high-resolution export, more layouts, expanded color palette, group quest hosting, time limits, configurable labels, and the Color Splash filter.

If you purchased Plus, and it’s not active, try reopening the app and checking your connection.
Use “Restore Purchase” for a previous purchase (it’s on the same page as the “Get Plus Version” button).
For refund requests, Apple or Google handles billing and refunds through their respective support flows.

Policies: Privacy Policy • Terms of Use

Contact support

To report a bug, request help, or share feedback, please use our support form. It opens in your browser and works without an account.

Open support form Check FAQ first

Tip: Include your app version, device model, and OS version so we can reproduce the issue faster.

FAQ

Highlights, shadows, and Color Splash filters are not available on some devices.

If you’re using an older Android device, some advanced filters may be disabled to maintain stability and performance. Note that the Color Splash filter also requires the PatchWalk Plus version.

Technical note: this mainly affects 32‑bit ARM devices (armeabi‑v7a). ARM64 (arm64‑v8a) is fully supported.

Why is the Color Splash filter not available for black, white, and grey?

The Color Splash filter is not available for black, white, and grey colors because these are achromatic colors (without hue). Since they lack a specific color to "splash" or highlight, they cannot be effectively desaturated against a background.

Where are my photos stored? Are they uploaded?

Photos and quests are stored locally on your device. PatchWalk does not require an account, and your photos are not uploaded to our servers.

I uninstalled the app (or switched phones). Can I recover my quests?

Uninstalling the app removes PatchWalk’s local data from that device. If you want to keep results, export/share your collages before uninstalling.

The camera won’t open / I get a black screen.

Please confirm PatchWalk has camera permission:

iOS: Settings → Privacy & Security → Camera → enable PatchWalk
Android: Settings → Apps → PatchWalk → Permissions → allow Camera

My invite code doesn’t work.

If you’re joining a group quest, each participant should use a unique code provided by the host. Make sure the code is exactly 5 characters.

Two people got the same color in a group quest.

This can happen if the same invite code is shared with more than one person. Each participant should receive a unique code.

Why can’t I share my collage?

Sharing becomes available after the grid is complete (all required photos are taken). If you enabled a time limit and time has expired, editing may be disabled.

Why are some colors not available in my group quest?

Some colors are excluded from randomization to ensure balanced and fair conditions for all participants. For example, it might be significantly more difficult to find objects of specific colors like cyan compared to more common colors like red.

Can I rearrange photos in the grid?

Yes! You can move photos between cells by holding down on a photo and dragging it to another cell. The photos will swap positions, letting you organize your collage exactly how you want it.

Why is my export resolution limited?

The free version may limit export size. PatchWalk Plus unlocks high-resolution export.

How do I report a bug effectively?

Please include:

What you did (steps)
What you expected vs. what happened
Device model, OS version, and PatchWalk app version